Terms and Conditions of Use and Sale

1. Company Presentation
Neo Food is a Canadian company. Our head office is located at 36 Av. de Bruyeres, Lorraine, QC J6Z 3T3. For any questions, contact us at: info@neofood.ca

2. Purpose of the Website
This website allows customers to order and purchase food products offered by Neo Food, such as our complete meal drinks.

3. Products and Information
We do our best to ensure product descriptions, images, and ingredient information are accurate and up-to-date. However, slight variations may exist (e.g., color, texture, or taste).

Allergens present in our products are always clearly indicated on the packaging and on the website when applicable. If you have significant allergies or intolerances, we recommend carefully reading the ingredient list before consumption.

4. Prices and Taxes
All prices are in Canadian Dollars (CAD). Applicable taxes (GST, QST, or other provincial taxes) are calculated and displayed before final order validation.

Delivery fees may apply and will be clearly indicated before purchase confirmation.

5.Ordering and Payment
Payment is accepted via (credit cards, PayPal, etc.). The order is confirmed once payment is authorized. All transactions are secured via Shopify Payments.

6. Delivery and Transfer of Risk
Products are delivered to the address indicated by the customer. Responsibility for the product is transferred to the customer at the time of delivery.

7. Liability and Warranties
Neo Food guarantees that its products comply with food safety standards. The company's liability is limited to cases provided by applicable law.

8. Applicable Law and Dispute Resolution
These terms are governed by the laws of the Province of Quebec and Canada. In the event of a dispute, please contact our customer service first to attempt an amicable resolution.

9. Changes to Terms
Neo Food reserves the right to modify these terms at any time. Customers will be informed of changes via the website.

10. Subscriptions
Neo Food subscriptions allow you to automatically receive your meal drinks according to the frequency selected at the time of purchase, either every 2, 4, or 6 weeks. Subscriptions renew automatically at the selected frequency, and payment is processed automatically at each renewal. The 15% discount applies to each recurring order for as long as the subscription remains active.

Customers can modify their subscription, change flavours, skip a delivery, pause their subscription, or cancel it at any time through their customer account. Cancelling a subscription stops future renewals but does not automatically cancel an order that has already been charged or is already being processed.

In the event of a failed payment, the system may automatically make additional payment attempts, and the customer may be asked to update their payment method. If payment remains unpaid, the subscription may be paused until the issue is resolved.

Applicable shipping fees, if any, are calculated for each subscription order.